A care team you can reach by video or phone around the clock — scheduled check-ins, medication and appointment reminders, and a real person to call when something feels off at 2am. It works alongside in-home aide care, never instead of it.
Virtual care gives your loved one a direct line to a care team without leaving home. A coordinator checks in on a schedule by video or phone, answers questions as they come up, sends reminders for medication and appointments, and coordinates with doctors and the in-home aide — so no one is left guessing between visits.
It's a strong fit when:
Medicaid covers virtual care for most New Yorkers who qualify, and it can run on its own or layered on top of hands-on home care. Amelia sets up the technology, makes the introductions, and keeps the family in the loop.
A tablet or the family's phone is all it takes — we walk you through it, and there's nothing technical to manage.
Video or phone, day or night. Scheduled check-ins keep things on track, and the line is open whenever a worry comes up.
The team loops in your doctor, your in-home aide, and your family — so everyone is working from the same picture.
Whether you're navigating a new diagnosis or ready to bring care home, a care coordinator walks you through your options. Bilingual intake. No fees, ever.
A real person to reach day or night — not a phone tree, not a voicemail that calls back next week.
Regular face-to-face calls so the team sees how your loved one is really doing, not just hears it.
Gentle prompts at the right time so doses aren't missed and appointments aren't forgotten.
When something feels off, the team helps decide what's routine, what needs the doctor, and what's urgent.
Updates shared with the people who love them, so far-away family is never the last to know.
The quiet hours are covered too — reassurance and a watchful eye when an aide isn't in the home.
Free assessment, free intake, no fees ever. Tell us what your loved one needs between visits — we'll tell you what's possible.